Customer Service Administrator

As Customer Service Administrator you will be the first point of contact for all visitors, residents, and staff, you will be responsible for managing telephone calls, taking cash payments, managing the meeting/conference room bookings and updating internal database systems.
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This role will be 20 hours – 2 full days and one-half day per week.

Rates of pay 

£10.17 per hour


Your base will be at 21 Freeman Street, Grimsby, but there may also be a requirement to work at 1 Orwell Street, Grimsby.

The job will involve:

  • Being a first point of contact for all visitors, residents, and staff providing a welcoming professional service
  • Manage the telephone calls within the organisation and redirect as appropriate
  • Taking cash payments through the EPOS system
  • Providing a professional administration service for the Association
  • Manage the meeting/conference room booking process and rooms are equipped in accordance with the booking requirements
  • Managing accommodation related reports and processes on databases and the Harmonia system
  • Support the procurement of items such as stationery, uniforms, café, and conferencing related items
  • Update internal database systems.


Qualification/ experience required -

  • Previous experience in an administrative/ reception role
  • A qualification in business administration would be desirable
  • Excellent IT skills including Microsoft office suite and databases
  • Ability to work flexibly and manage multiple conflicting priorities
  • An enhanced DBS disclosure is required for this role (paid for by YMCA Humber).

Please send your CV with a short covering letter to