Housing and Welfare Officer

This role ensures our residents are able to manage their accommodation and that their welfare and wellbeing needs are met, actively assisting and encouraging our residents to maintain and adhere to their accommodation agreement and manage behavioural and personal risks. You will encourage our residents to participate and engage in activities that promote the learning of everyday living skills and physical and mental wellbeing.
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Location: This role will be based across our hostels/supported living properties within the Humber
region. There may be a requirement to travel between all YMCA Humber locations and
partners

Salary: £23,088 per year

This role, reporting to the Accommodation Manager, is to ensure our residents are able to manage their accommodation and that their welfare and wellbeing needs are met.


You will work across our accommodation to actively assist and encourage our residents to maintain and adhere to their accommodation agreement and manage behavioural and personal risks. You will encourage our residents to participate and engage in
activities that promote the learning of everyday living skills and physical and mental wellbeing.


This will include, but is not limited to:


• Interviewing prospective residents, collecting references and other vital information, and making a recommendation to the Accommodation Manager as to whether to offer a placement.

• Welcoming and inducting new residents and familiarising them with our accommodation and facilities.

• Carrying out inductions, checking inventories and ensuring that new residents are clear about their responsibilities and the terms of their accommodation
agreement.

• Assisting with resident breakfasts.

• Supporting residents to maintain healthy relationships within our accommodation with fellow residents and staff.

• Improving health and wellbeing, including mental health, through meaningful engagement activities.

• Maintaining good personal hygiene and cleanliness of accommodation.

• Ensuring cluster shared spaces are maintained in a clean and tidy condition. Addressing behavioural issues (e.g., substance misuse, aggression, offending 
where necessary).

• Encouraging participation in education, training, or volunteering.

• Carrying out routine welfare checks and room checks.

• Challenging unacceptable behaviour and using restorative practice techniques to resolve conflict.

• Preparing for a successful move on and living independently.

• Liaise with Residents’ Support Officers to ensure the best outcome for each resident.

You will provide practical support in areas such as tenancy sustainment, room care and basic living skills.

Ensuring accurate client support records, needs and risks assessments and other necessary documentation is maintained.

Maintain regular contact with external partners and advocate for the resident where necessary.

Calmly and efficiently deal with day-to-day issues and events that take place whilst on duty.

Contribute to the staff/resident community and organise and participate in engagement
and leisure activities.

Assist in ensuring that vacated accommodation is quickly made available for re-letting, completing inventories and reporting maintenance issues.

Ensuring wherever possible that residents are engaged in activities that make meaningful use of their time.

 

Qualification / experience required

Experience of working in homelessness, housing, welfare or social services, along with being adaptable and resilient is essential.

An enhanced DBS (paid for by YMCA Humber) is essential for this role. 

To apply, please send your CV and covering letter to recruitment@ymca-humber.com