Relief Housing & Welfare Officer

This role, reporting to the Accommodation Manager, is to ensure our residents are able to manage their accommodation and that their welfare and wellbeing needs are met.
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Monday – Friday: 8/9am – 4/5pm or 2pm – 10pm (most frequently cover is required from 5pm/6pm until 10pm).
Saturday and Sunday:8am – 8pm (this can be the full 12-hour shift, or 8am – 2pm and 2pm – 8pm).

Relief roles – as required.

Rates of pay 
Relief staff – £11.10 per hour plus £1.34 per hour holiday pay - £12.44 per hour.

21 Freeman Street, Grimsby, DN32 7AB – you may be required to work at a different location as required.

The job will involve

This role, reporting to the Accommodation Manager, you will:

- Provide practical support in areas such as making welfare benefit and other funding applications, arranging, and attending appointments, etc.

- Ensuring accurate client support records, needs and risks assessments and other necessary documentation is maintained.

- Calmly and efficiently deal with day-to-day issues and events that take place whilst on duty.

- Carry out regular welfare checks for all residents.

- Deal with emergency situations as they arise.

- Contribute to the staff/resident community and assist in organising and participating in engagement and leisure activities.

- Assist in ensuring that vacated accommodation is quickly made available for re-letting.

- Assisting with admitting emergency out-of-hours placements into our accommodation.

- General housing management duties as required.

Qualification / Experience required

- Recognised qualification in social care, counselling or experience of working in homelessness, housing, welfare or social services.

- Experience of working in a similar challenging and changing environment, being adaptable and resilient.

- An enhanced DBS disclosure is required for this role (paid for by YMCA Humber).


For more information, please contact