Resident Support Officer

Location: This role will be based across our hostels/supported living properties within the Humber
region. There may be a requirement to travel between all YMCA Humber locations and
partners.

Salary: £24,960 per year

This role, reporting to the Accommodation Manager will work with a dedicated caseload to actively engage and keywork residents to develop, agree and implement a robust and relevant support plan, with progress regularly monitored via Outcome Stars, covering the following areas:

• Budgeting and money management – ensuring correct benefits are in payment, the resident can budget for essentials and manage their money effectively, including paying their rent.

• Resident specific health issues – including substance misuse, physical, emotional, and mental health concerns, accessing and engaging with external agencies and services.

• Accessing education, training, employment, and volunteering opportunities.

• Addressing behavioural issues (e.g., substance misuse, aggression, offending – where necessary).

• Managing inappropriate or destructive behaviour and relationships.

• Motivating residents to engage in meaningful use of time whenever possible.

• Preparing for a successful move on and living independently.

• Practical living skills, including shopping, cooking, cleaning, laundry etc where the resident has a particular difficulty in this area.

• Ensuring, in conjunction with Housing and Welfare Officers, that tenancy conditions are adhered to and factors that put a resident’s accommodation at risk are dealt with.

You will provide practical support in areas such as making welfare benefit and other funding applications, arranging, and attending appointments, etc.

Ensuring accurate client support records, needs and risks assessments, Outcome Stars and other necessary documentation is maintained.

Maintain regular contact with external partners and advocate for the resident where necessary.

Calmly and efficiently deal with day-to-day issues and events that take place whilst on duty.

Contribute to the staff/resident community and assist in organising and participating in engagement and leisure activities with your residents when required.

Qualification / experience required

Experience of working in homelessness, housing, welfare or social services, along with being adaptable and resilient is essential.

A recognised qualification in social care, counselling or equivalent is highly desirable for this role.

An enhanced DBS (paid for by YMCA Humber) is essential for this role. 

To apply, please send your CV and covering letter to recruitment@ymca-humber.com