Charlie's Story

At YMCA Humber we offer a safe, supportive home for individuals over the age of 16 who have experienced homelessness. We are committed to helping our residents gain the skills needed to move on independently, this includes tenancy management, improving mental and physical health, managing finances and building relationships with others.

Charlie, one of our residents, became homeless and moved into YMCA Humber 14 months ago. When he first moved into YMCA, Charlie said he felt “nervous but happy for the fresh start.”

Everyone who moves into YMCA is assigned a keyworker who will support them throughout their stay with us, helping them to overcome any challenges they may face during their journey to independent living.

Charlie said his keyworker has always been “very supportive”, and has “helped me get my council tax, my rent and a load of other things set up.” He also stated, “I feel like I have had a good support network from the YMCA with round the clock help and assistance.”

Alongside the support from his keyworker, Charlie regularly gets involved in group activities such as cooking sessions once a week, and goes on regular walks with YMCA staff and other residents. This has allowed Charlie to gain the skills to cook meals for himself, but also has a positive impact on his mental health.

At YMCA Humber we have onsite counsellors who offer a wide range of one-to-one sessions and group work interventions to support the wellbeing of individuals. All residents have access to support to help improve their physical, emotional and mental wellbeing if they wish to use this service.

When Charlie moved into YMCA, he attempted counselling sessions but felt they were not for him, however he highlighted how great these sessions can be for others.

14 months into Charlie’s journey and he now feels his “confidence has improved since living at YMCA.” He has recently started working and his aim is to “save up, move out and continue doing good.”

We asked Charlie to describe YMCA Humber in three words based on his experience so far, he said, “helpful, friendly, and it’s a good place.”